FAQ's

Your Cover Plan

• How can I check what’s included with my contract?
• Do you offer an annual boiler service?
• When does my cover plan start?

Repairs

• I would like to raise a claim
• My boiler is broken - what should I do?
• How does Hometree vet and approve their tradespeople?
• What to expect on the day of your visit
• Are the parts used by your engineers manufacturer-approved, brand new and genuine?
• Is there a limit on the repair costs covered under my plan?

See all 7 articles

Annual Service

• What happens if my engineer finds a fault during the service?
• How do I get a copy of my annual service or landlord gas safety certificate?
• What should I do if the engineer does not arrive at the agreed time for my service appointment?
• What if I need to reschedule my annual boiler service?
• How can I book my annual boiler service when signing up
• What is an annual service visit?

See all 9 articles

Appointments

• What time will my appointment be? When will the engineer arrive?

Boilers & Systems We Cover

• Do you protect oil boilers?
• Can you service warm air heating systems?
• Do you protect gas fires?
• Do you protect Saniflo toilets?
• Can you install carbon monoxide detectors?

Payments & Account Management

• How do I cancel my Cover Package?
• My Direct Debit has failed. What should I do?
• Can I change the way I pay for my plan?
• How do I change the contact details on my plan?