Donna
- Total activity 109
- Last activity
- Member since
- Following 0 users
- Followed by 0 users
- Votes 0
- Subscriptions 80
Articles
Recent activity by Donna-
Are the parts used by your engineers manufacturer-approved, brand new and genuine?
Yes.We understand the importance of using authentic parts to maintain the reliability and performance of your systems and appliances. By using brand-new, genuine parts, we can ensure that the repai...
-
Is there a limit on the repair costs covered under my plan?
The repair coverage differs between our Your Boiler, Your Heating, Your Home packages and our Essentials plans.For our non-Essentials customers, there is no set repair limit, we strive to provide c...
-
What happens if my engineer finds a fault during the service?
If our engineer comes across a fault during the service visit that is not directly related to the service itself, we will take the necessary steps to address it promptly. In such cases, we will arr...
-
How do I get a copy of my annual service or landlord gas safety certificate?
After the engineer visit has been completed and the job is closed, you will receive a PDF of the necessary documentation by email. This documentation typically includes important details and record...
-
What should I do if the engineer does not arrive at the agreed time for my service appointment?
We understand that it can be frustrating when the engineer doesn't arrive at the agreed time for your appointment. Our engineers face the challenge of planning their day while dealing with unforese...
-
What if I need to reschedule my annual boiler service?
We know that plans can change, and we're here to make rescheduling your boiler service as simple as possible. If you need to change your appointment, you can either reach out directly to the engine...
-
How can I book my annual boiler service when signing up
When you sign up for one of our plans, we will advise you that your annual service will be completed in the Spring and Summer months.We take care of the entire scheduling process on your behalf. Ou...
-
What is an annual service visit?
An annual service visit refers to a boiler service that is conducted by one of our skilled engineers each year. It is an essential part of ensuring the proper functioning and longevity of your boil...
-
Can you service warm air heating systems?
No, we do not service warm air heating systems.Our services are currently focused on the maintenance and servicing of gas heating systems.We recommend seeking engineers that specialise in warm air ...
-
Do you protect gas fires?
While this used to be covered, for our new customers, unfortunately adding a gas fire service to your policy is no longer an option.For our existing customers who still have gas fire cover in their...