My Direct Debit has failed. What should I do?

If your Direct Debit fails for any reason, we will notify you right away. We understand that this can be worrisome, but we're here to help you resolve it quickly.

Here’s what to do:

Please contact our Customer Care Team at 0330 912 4843. option1, followed by 4, finally option 1 Our team will assist you in identifying the issue and guide you through the steps to resolve it.