Donna

No, we don't provide coverage for oil boilers. Our services and cover packages are focused on natural gas boilers that are connected to a mains gas supply.

The quickest and easiest way to request a repair is through our here — just click the link to get started.If you have any questions or need help submitting your claim, our Customer Care team is her...

If your boiler is broken, our priority is to get it fixed and get your home working again. We provide comprehensive support and convenient booking options for all our valued customers. Depending on...

We’re sorry to see you go, but we understand that circumstances can change. Here’s what you need to know about cancelling your Cover Package:Cancelling within the 14-day cooling-off period:If you’r...

If your Direct Debit fails for any reason, we will notify you right away. We understand that this can be worrisome, but we're here to help you resolve it quickly.Here’s what to do:Please contact ou...

 We Offer two payment options for your convenience: Annual and Monthly Direct DebitThe Annual Direct Debit option offers a convenient way to make a single payment for your cover plan over the yearW...

Maintaining accurate contact details helps us deliver exceptional customer service and ensures you receive timely notifications and information from Hometree. We appreciate your cooperation keeping...

After selecting your Cover Plan, you will have received a confirmation email from us. This email provides a detailed overview of everything that is included in your chosen package. It serves as a c...

Our independent engineers are vetted according to their specialist skills, reliability and customer service. We recruit tradespeople from all over the UK and strive to use their collective expertis...

When our engineer is on-site to make a repair you can expect them to arrive at your property within the designated booking slot ready to investigate. If the engineer has everything they will procee...