How do I cancel my Cover Package?

We’re sorry to see you go, but we understand that circumstances can change. Here’s what you need to know about cancelling your Cover Package:

Cancelling within the 14-day cooling-off period:
If you’re within 14 days of your contract start date, we can cancel your Cover Package immediately.

Cancelling outside the cooling-off period:
If the cooling-off period has passed, don’t worry we will guide you through the next steps. We’ll provide you with information about any applicable cancellation fees and help you complete the process.

Important information about cancellation fees:
- If you’ve had an annual boiler service, a £90 cancellation fee will apply.
- If you’ve had a landlord gas safety check, the fee will be £120.
- If you’ve made a claim, you’ll be liable for the remainder of your contract.

No matter your situation, we encourage you to reach out to us as soon as possible so we can ensure a smooth and hassle-free cancellation process. We're here to help!

Simply contact our dedicated team on 0330 912 4843 (press option 1, followed by option 4, then option 4).