Donna

While this used to be covered, for our new customers, unfortunately adding a gas fire service to your policy is no longer an option.For our existing customers who still have gas fire cover in their...

Unfortunately, this falls outside our area of expertise. To have a comprehensive understanding of what is and isn't included in your specific Hometree Cover Package, we recommend referring to our d...

Yes, we offer plans that include an annual service for your boiler. However, our lowest-priced plans may not include annual boiler servicing. This will be clear when you sign up and we will send yo...

Our boiler service will include: - A visual check of the boiler- A flue gas analysis & efficiency test- Removing the boiler cover and inspecting it, if necessary- Checking and adjusting the system ...

Our boiler service visits generally last from 15 to 30 minutes. You can read what's tested in a boiler service here: https://www.hometree.co.uk/energy-advice/boiler-cover/what-is-a-boiler-service/ ...

This is not something we offer. However, you can easily purchase and install a carbon monoxide detector yourself. Retailers provide effective options from less than £10.

Our primary goal is to always address your issue promptly, and provide a choice of appointment slots to accommodate your schedule.We understand the importance of providing convenience to our custom...

No, we don't charge a call-out fee for our annual service visits. We believe that regular maintenance is essential for the optimal energy performance and longevity of your boiler. We want to make a...

Yes! We are available to assist you 24 hours a day, ensuring that help is always within reach. Our top priority is addressing emergencies that our customers may face, such as issues with hot water,...

Your plan coverage begins 14 days after signing up.This initial period is in place to ensure that we have a smooth onboarding process and ensures that we keep costs down for all our customers. Afte...